Help Center

Welcome to the Preset Customer Support Portal!

Suggested forms

  • Technical support in Preset Customer Support

    Need help installing, configuring, or troubleshooting?

  • Licensing and billing questions in Preset Customer Support

    Choose this if you have questions about licensing or billing.

Powered by Jira Service Management
{"xsrfToken":"ae47c605aa1e81a7e918ecf18f73ffe61d988312_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4eaa6b7d-632c-41cb-8d2a-043fd1872212/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjUyODUyNC1lNDcxLTRmYzAtOTg0NC1mMWExYTU5ODEzMzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRlYWE2YjdkLTYzMmMtNDFjYi04ZDJhLTA0M2ZkMTg3MjIxMiI6WyJyZWFkIl19LCJleHAiOjE3NDMyMjcxODAsIm5iZiI6MTc0MzIyNjU4MH0.7n6lxrNgTQzA-iPRXfuqUL1ZSXtGoy2OH0UBFhSuzZI&client=fb528524-e471-4fc0-9844-f1a1a5981338&mode=fit","logoId":"4eaa6b7d-632c-41cb-8d2a-043fd1872212","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Preset Customer Support Portal!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Preset Customer Support Portal!","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3091a9","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=preset","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ae47c605aa1e81a7e918ecf18f73ffe61d988312_lout","baseUrl":"https://preset.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://preset.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fb528524-e471-4fc0-9844-f1a1a5981338","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4cf2592d73464ce5a778d3f727c52745","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}